WILDE CLIENT PORTAL
Access the right resources for maximum results!
SUPPORT
Support Tickets exist to help our clients overcome obstacles to fulfilling and achieving results through their program scope of work. All support must be related to a tactic or tool within the program not functioning as it should.
Requirements
Submission requires a Loom recording or step-by-step screenshots so we can clearly see, replicate, and solve the issue. If these requirements are not met, support may be declined or incur billable hours for time spent on research.
After your support request is submitted, additional communication may happen through [email protected] if/as needed.
Support Ticket
Submit your support ticket and expect an initial response within 24 hours on business days.
After your support request is submitted, additional communication may happen through [email protected] if/as needed.
Support Ticket
Submit your support ticket and expect an initial response within 24 hours on business days.
Work Requests
Work Requests are in-scope tasks that align with our program and enhance the work we’re doing. Work Requests must always complement program-related work, and are never unrelated to the program.
Requirements
Requests must be submitted with proper notice. Turnaround time estimates are based on the assumption that all required assets have been provided by the client.
Video Production
Purpose: Edit videos for your campaigns.
Limit: 3 per 30-day period
Turnaround: 5 business days
New Special Offer
Purpose: Offer your audience a new deal.
Limit: 1 per quarter
Notice: 14 business days pre-release
Turnaround: 7 business days
Event Promotion
Purpose: Get RSVPs for live or online events.
Limit: 1 per month (subscribed clients only)
Notice: 6 weeks pre-event
Turnaround: 7 business days
Reactivation Campaign
Purpose: Re-engage leads and customers.
Limit: 1 per quarter
Notice: 14 business days pre-release
Turnaround: 7 business days
Video Production
Purpose: Edit videos for your campaigns.
Limit: 3 per 30-day period
Turnaround: 5 business days
New Special Offer
Purpose: Offer your audience a new deal.
Limit: 1 per quarter
Notice: 14 business days pre-release
Turnaround: 7 business days
Event Promotion
Purpose: Get RSVPs for live or online events.
Limit: 1 per month (Wilde Journey and Legacy Members Only)
Notice: 6 weeks pre-event
Turnaround: 7 business days
Reactivation Campaign
Purpose: Re-engage leads and customers.
Limit: 1 per quarter
Notice: 14 business days pre-release
Turnaround: 7 business days
Flash Sale Campaign
Purpose: Get your list to buy with urgency.
Limit: Get your list to buy with urgency.
Notice: 3 weeks pre-launch
Turnaround: 7 business days
Cross Sale Campaign
Purpose: Upsell additional services to your existing customers.
Notice: 14 business days pre-release
Turnaround: 7 business days
Email & SMS Series
Purpose: Create or update a communication series.
Notice: 14 business days pre-release
Turnaround: 5 business days
Other Request
Purpose: Ask for our help.
Requirement: Subject to in-scope review and approval.
Notice: TBD
Turnaround: TBD
Flash Sale Campaign
Purpose: Get your list to buy with urgency.
Limit: Get your list to buy with urgency.
Notice: 3 weeks pre-launch
Turnaround: 7 business days
Cross Sale Campaign
Purpose: Upsell additional services to your existing customers.
Notice: 14 business days pre-release
Turnaround: 7 business days
Email & SMS Series
Purpose: Create or update a communication series.
Notice: 14 business days pre-release
Turnaround: 5 business days
Other Request
Purpose: Ask for our help.
Requirement: Subject to in-scope review and approval.
Notice: TBD
Turnaround: TBD
Marketplace
Run out of work requests this month? Need us to work on a project beyond your program’s scope?
Our marketplace is designed to help you purchase what you need at reasonable client-only rates.
CRM Training
Discover how to leverage the core functionality of AIRflow CRM and take your marketing automation and communication to the next level!
Business Setup
Business Setup
Adding Users, Restrictions
Adding A Phone Number
Adding A Domain
Gmail Sync
Trust Center
Contact Management
CRM Overview & Navigation
Bulk Importing & Exporting Contacts
Deleting A Contact & Restoring Deleted Contacts
Adding A Contact
Smart Lists
Custom Fields
Adding and Using Tags
Calendars
Calendar Overview
Calendar Integrations
Adding Calendar to Websites
Team Calendars
Business Setup
Business Setup
Adding Users, Restrictions
Adding A Phone Number
Adding A Domain
Gmail Sync
Trust Center
Contact Management
CRM Overview & Navigation
Bulk Importing & Exporting Contacts
Deleting A Contact & Restoring Deleted Contacts
Adding A Contact
Smart Lists
Custom Fields
Adding and Using Tags
Calendars
Calendar Overview
Calendar Integrations
Adding Calendar to Websites
Team Calendars
Conversations
Conversations Overview
Conversations Templates
Custom Fields & Values
Pipelines
What is a Pipeline?
Creating a Pipeline
Multiple Pipelines
Adding Customers to Pipelines
Go Mobile
iOS App
Android App
Conversations
Conversations Overview
Conversations Templates
Custom Fields & Values
Pipelines
What is a Pipeline?
Creating a Pipeline
Multiple Pipelines
Adding Customers to Pipelines
Go Mobile
iOS App
Android App
Program RESOURCES
MASTERY COURSES
Access Wilde Story’s premium course trilogy — Content, Offer , and Conversion Mastery.
PROJECT CALL
Request a call with our team to discuss a specific project or idea.
STRATEGY CALL
Schedule a one hour call with one of Wilde Story's Senior Strategists.
APPROVED VENDORS
Connect with an approved vendor to take your business to the next level.
Coming Soon
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